There is currently a known issue where it doesn't work to set up Windows Hello after updating to Fall Creators Update. If you already had facial recognition set up for Windows Hello it might work if you just updated, but if you did a fresh installation with Fall Creators Update or didn't have it set up at all yet, then it will unfortunately not work to set it up.
This is the common error that shows up in Event Viewer:
Package Microsoft.BioEnrollment_10.0.16299.15_neutral__cw5n1h2txyewy+App was terminated because it took too long to suspend.
We're currently investigating the issue, but unfortunately, there's no workaround for now.
Meanwhile, please bear with us!
1/24/2018 - We're aiming to release an update that should fix Windows Hello for those affected by this issue since the Windows Fall Creators Update. More information to come.
Please note that the update from us will not affect Alienware users with the Tobii Aware/IR presence configuration since it's not using our driver and instead uses the Realtek IR driver.
1/29/2018 -We have unfortunately not been able to fix the issue for the EyeX or Steelseries Sentry which uses the older eye tracking platform IS3. If this affects you, please contact us for more information.
There are three workarounds that have worked for some people to get Windows Hello back up and running until the issue is fixed.
- Downgrade to the previous Windows version to uninstall the Fall Creators Update, set up Windows Hello and then upgrade to Fall Creators Update again.
- Go into Control Panel - Accounts - Sign in options and then uncheck the last option "Use my sign in to automatically finish setting up my device after an update or restart".
- Go to Device Manager - Universal Serial Bus devices - EyeChip and right-click to Uninstall. Reboot your computer and try to setup Windows Hello again.
For Alienware Tobii Aware/IR presence users
Go to Device Manager - Imaging devices - Realtek IR and right-click to Uninstall. Reboot your computer and try to setup Windows Hello again. If the driver is not back, download it here.