​​Who ​cover​s​ the cost of customs taxes and duties?

All orders - placed on our website - are shipped with the incoterms DAP (Delivered At Place) from Stockholm, Sweden. Tobii is covering shipping and customs fees for deliveries within the European Union + UK only.

For any locations outside European Union and the UK, buyers are responsible for paying additional taxes, duties, and/or fees (including customs clearance) charged by the destination country. 

Customs fees are not included in your order total as Tobii has no control over these charges.

PLEASE NOTE

• The need for customs clearance may cause delays in the delivery time.
• Our shipping provider will contact you (via phone) if there is a need for clearance.
• All physical and technical information for the product is available on our product page.
• Contact the ship-to country’s customs office for more information and a breakdown of your fees.