What can I do if my package arrived broken? Created August 02, 2016 11:09 Updated March 23, 2018 19:30 If the package from Tobii arrived broken, please contact the service provider and state your tracking number. Related articles Who covers the cost of customs taxes and duties? Delivery time Product return Delivery status Can I redirect my order to a different address after it has been shipped? Comments 0 comments Please sign in to leave a comment.