If you're in need of support, it would be great if you could provide us with log files so we can understand the issue better. Please make sure you have our latest software 2.11.1 or later installed before collecting log files.
How to collect diagnostic data
- Open Windows Explorer.
- Go to C:\Program Files (x86)\Tobii\Troubleshooter.
- Right click on Tobii.EyeX.Troubleshoot and choose Run as administrator.
- Press Troubleshoot.
- Once the diagnose is finished, your log files can be found on the desktop in the newly created folder TobiiEyeTrackingTroubleshoot.
You can also click Contact support to create a new ticket that includes the log files or select "I already have a support ticket" to get the links to where the log files are located on your PC.
Please note that the package with Eye Data will include images from the sensor. Please include this if your ticket is for calibration issues or alike.