If you're in need of support, it would be great if you could provide us with all of the diagnostic data necessary for us to more easily figure out the problem.
How to collect diagnostic data
Click on the Tobii icon in the system tray to bring up the menu. Then click Interactions.
Then go to About and click on the Troubleshoot button.
Click on Collect diagnostic data.
The Tobii software will now start collecting all the diagnostic data necessary.
You will now be provided with a link to where the diagnostic pack is located on your computer.