Can I redirect my order to a different address after it has been shipped?

Please contact our customer support team - via chat or by submitting a request - as soon as possible as they may be able to change the delivery address before the pick-up time:

• Pick-up time for shipping carrier(s) is between 14:00 and 15:00 CET.

After the package was shipped (and you already have the tracking information) we can try to re-direct it, by contacting our agents.

Please note that changing a delivery address after shipping, is possible only within the same country (because of the import documents were already created). And it is highly possible that once the order has left our warehouse our shipping provider(s) will make at least one delivery attempt to the original address before correcting the address.

You, as the Receiver should be notified of an upcoming delivery or a missed delivery (via text/email).
Depending on the carrier you may be offered alternative delivery options too.

• With DHL Express, if the DHL On Demand Delivery service is available in your country, you can:
  • Get delivery alerts and estimated delivery times via text or email.
  • Request to leave the package at a DHL Express Service Point for collection.
  • Change the delivery address.
  • Change the delivery date.
  • Allow to leave package with a neighbor.
  • Request a 30-days vacation hold.
  • Ask for a delivery without the need for your signature.
• With UPS, if you sign up (for free) to UPS My Choice, you can:
  • Get delivery alerts and estimated delivery times via text or email.
  • Request to leave the package at a UPS Access Point for collection.
  • Change the delivery address.
  • Change the delivery date.
  • Allow to leave package with a neighbor.
  • Tell the driver to leave the parcel at another address.
  • View all of your inbound and outbound parcels on one dashboard.

Please note that after three failed delivery attempts the shipment will be sent back to the sender or abandoned.

Please be aware that any changes to the delivery may cause delays (1-2 business days)!

If you have any questions or concerns about your order and delivery, please don't hesitate to contact us for assistance.