Please contact customer service - via chat or by submitting a request - as soon as possible as they may be able to change the delivery address before shipping:
- pick up time for UPS is between 14:00 and 15:00 CET.
- pick up time for DHL is between 15:00 and 16:00 CET.
After the package was shipped we can try to re-direct it, by contacting UPS and/or DHL.
Please note that changing delivery address after shipping, is possible only within the same country. And it is highly possible that once the order has left our warehouse our Shipping providers will make at least one delivery attempt to the original address before they correct the address.
You, as the Receiver may be notified of an upcoming delivery or a missed delivery. You may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a UPS Access Point or a DHL Service Point.
After three delivery attempt, if you haven't been able to receive or pick up the package, the shipment will be sent back to our warehouse and we will give you a full refund.