Please contact our customer support team - via chat or by submitting a request - as soon as possible as they may be able to change the delivery address before the pick-up time:
- pick-up time for DHL is between 15:00 and 16:00 CET.
After the package was shipped (and you already have the tracking information) we can try to re-direct it, by contacting DHL.
Please note that changing a delivery address after shipping, is possible only within the same country (because of the importing documents were already created). And it is highly possible that once the order has left our warehouse our shipping provider will make at least one delivery attempt to the original address before correcting the address.
You, as the Receiver may be notified of an upcoming delivery or a missed delivery. You may be offered alternative delivery options such as collection at a DHL Service Point, leave at a neighbor, schedule your delivery, alternate address, vacation hold, if the DHL On Demand Delivery service is available in your country.
After three failed delivery attempts the shipment will be sent back to our warehouse and we will give you a full refund or try another delivery after checking with you.