The latest version Alienware Command Center that was recently published, 22.214.171.124, unfortunately has a negative impact on our lighting features on some Alienware Devices.
Devices with the known problem:
- Alienware 15 R3
- Alienware 17 R4
- Alienware 17 R5
Due to this the following functions are currently not working as expected.
- Light up keyboard
- Turn off lights
Other features like Wake on gaze that has lighting features included still works but the lighting might behave differently.
We're aware of the problem and currently, there's no solution.
Contact us for more information.