Did you reinstall your Windows and can't get Tobii Experience back?
It should all install automatically through Windows Update and Microsoft Store.
Here comes a short guide of how you trigger the software and drivers installation!
- Go to Device Manager. Look for EyeChip under "Universal Serial Bus devices". Right-click and click Update driver.
- Go to Settings > Updates & Security. Click Check for updates and more Tobii drivers should be found.
- If Tobii Experience is not found in your Start menu. Find it on Microsoft store here.
- You should now be up and running!
If Tobii Experience displays the message below and Tobii Service is not present under Services, you have to run a separate installer.
Go to C:\Program Files (x86)\Tobii\Deployment\DCHU\signed\TobiiMiddlewareComponent\drivers\<random folder name>
You should see the following files.
Run the Tobii installer and then start the Tobii Experience app again.
If you're still seeing an error please contact us at support.