What can I do if my package arrived broken or was lost?

If the package from Tobii arrived broken or lost, please contact first the local Customer Service of our shipping provider(s). 

All claims must be submitted in writing as soon as possible - when the shipment has arrived or the loss was confirmed; desirably with photos as proof of the claim and the tracking number.

If you have any questions or concerns about the status of your device, please don't hesitate to contact us for assistance.