Known Issue: Tobii Eye Tracker 5 not working as expected in Microsoft Flight Simulator 2024 – Tobii Help Center

Issue overview

We are aware of several issues affecting the Tobii Eye Tracker 5 when used with Microsoft Flight Simulator 2024 (MSFS2024). You might experience one or several of the following issues:

No settings found and game crashes: When navigating to Settings > Controls > Tobii > Hardware settings, an empty graph appears for a few seconds before the game crashes.
No tracking and incorrect default settings: The default settings do not enable normal eye and head tracking, resulting in either no response or a slow Extended View motion.
Compatibility issues with Opentrack or TrackIR: If Opentrack or TrackIR is installed, the Tobii Eye Tracker 5 does not function correctly. Uninstalling these programs allows the Tobii Eye Tracker to work, but only responds to eye movement with very slow tracking.
Menu camera issues: In the main menu and other menus, you have a view of the earth and the camera responds to gaze and/or head movements. This shouldn’t happen and can trigger several issues, including, after entering and exiting Free Flight back to the main menu, the camera moves rapidly and can spin at high speed.

These issues are not due to Microsoft Flight Simulator 2024's lack of integration with Tobii eye trackers, but rather the broken 💔 settings within the game's menu.

A big shout-out 📢 to awesome users like Jonathan Beckett and SizzlingPopcorn! They've created some fantastic workarounds and instructional videos. We're incredibly grateful for their efforts and support.🫶

While we wait for the MSFS2024 team to develop an in-game solution, we've come up with two workarounds that allow you to fine-tune your eye and head tracking experience. We recommend the first solution, as it’s more user-friendly - it supports changing native in-game custom profiles and doesn’t require Opentrack.

Solution 1 - Tobii Game Hub, no Opentrack required

This workaround is compatible with both the Steam version and the Microsoft Store/PC Game Pass version of the game.

Requirements:

Ensure you are running Tobii Game Hub 4.2.0 or newer.
Make sure Opentrack is uninstalled or disabled. There are two methods to disable Opentrack:
1. Uninstall Opentrack and remove the registry key for NaturalPoint.
2. Rename NPClient64.dll in the Opentrack/modules directory.
Microsoft Flight Simulator 2024 must be installed.

Let’s start implementing it:

Download and install Tobii Game Hub 4.2.0: (link)
Disable or uninstall Opentrack, if installed.
Launch Tobii Game Hub and select the Games tab.
Select Microsoft Flight Simulator 2024 from the Installed Game list on the left or select the Microsoft Flight Simulator 2024 cover image in the library. This opens the Tobii Game Hub page for Microsoft Flight Simulator 2024. On this page, you'll see two sections: About this game and Settings.
Select Settings to expand this section. On the top-right, you'll see the profile selection box with an icon of a person, profile name, a dropdown arrow, and a refresh button.
- By default, you'll see the profile named Tobii, followed by either Steam or PC Game Pass in green, depending on your game version.
- If you've created multiple profiles for your Tobii device, they'll appear here. Select the dropdown arrow to view all available profiles.
- You can also create new profiles and click the refresh button to load them into Tobii Game Hub.
Select the profile you want to adjust from the list of available profiles.
Select the Reset to default button, at the bottom of this section, to reset all settings to their default values.

ℹ️ Tobii Game Hub default settings are a good starting point.
Under Settings, you'll see six sliders and one toggle button. Drag the sliders to adjust the settings and select the toggle button to turn on or off Head auto center.

💡You can also select the box with the numerical value, select the number, and replace it with a specific value. Apply the new value by clicking outside the box or pressing the Return or Enter key on your keyboard.
Select Save to save the new settings to the profile or Cancel to not save the changes.
For the Steam version, restart the flight for changes to apply.
For the Microsoft Store/PC Game Pass version, restart the game, except for changes to the default Tobii profile, where a flight restart is sufficient.

And that’s it! You're now ready to enjoy your immersive flight experience within Microsoft Flight Simulator 2024.

Known issue with this solution:

Tobii Game Hub doesn’t detect the game or load profiles for some Game Pass/Microsoft Store users. This issue arises when Tobii Game Hub does not find the install location. Currently, you can't manually select the correct folder due to folder protection. We're aware of this issue and are working on a fix.

ℹ️ This issue should be fixed in version 4.2.1 now available for download!

If you haven't updated Tobii Game Hub to the latest version and are still experiencing this issue, one solution is to make a new profile for your Tobii device in the game. New profiles are stored in a different location, than the default install path.

Follow these steps:

Launch Microsoft Flight Simulator 2024.
Create a new profile for the Tobii device in the game.
Launch Tobii Game Hub and select the Games tab.
Select Microsoft Flight Simulator 2024 from the Installed Game list on the left or select the Microsoft Flight Simulator 2024 cover image in the library.
Select Settings to expand this section. On the top-right, you'll see the profile selection box with an icon of a person, profile name, a dropdown arrow, and a refresh button. Select Refresh.
Select the dropdown arrow to view all available profiles and whether the newly created profile appears. If it does the Solution 1 workaround should work as intended. 🛫

Solution 2: Tobii Game Hub and Opentrack needed

There is an earlier workaround that also provides a good experience, including the use of Camera Boost. However, it is less user-friendly than the one described above as you need to use Opentrack.

Follow these steps if you want to try it out:

Download and install Tobii Game Hub: (link).
Download and install Opentrack: (link).
Launch Opentrack and use the following settings:
- Input: UDP over network
  ⚠️ Don’t select Tobii Eye Tracker! This will disable Tobii Game Hub, causing your settings to have no effect in the game.
- Output: freetrack 2.0 Enhanced
- Select Start to begin tracking.
Launch Microsoft Flight Simulator 2024 and it should work as expected with the Tobii Eye Tracker 5.
Adjust settings in Tobii Game Hub:
- Launch Tobii Game Hub, go to Games, and select Opentrack (pink octopus icon).
- Adjust the settings as needed or leave them at default.

ℹ️ In Tobii Game Hub, we suggest assigning a hotkey for reset head tracking to quickly reposition your view during gameplay.

💡Useful tips

In Microsoft Flight Simulator 2024, two useful settings that you can find under Settings > Controls > Devices list > Keyboard are:

Toggle Head Tracking (ALT + 7)
Reset Eye Tracking (ALT + 8)

Future fixes

We have notified the teams at Microsoft and Asobo Studio about these issues and hope they will release a fix soon. This anticipated fix should allow you to enjoy Microsoft Flight Simulator 2024 and your Tobii Eye Tracker 5 without the need for any extra software, ensuring it works seamlessly with native integration in the game.

News about fixes and updates will be first communicated on our social channels. Please follow @tobiigaming to stay informed!

Some last words...

Once again, we want to give a big thank you to the flight sim community for your patience and for coming together to help each other out with tutorials and how-to guides. You’re amazing! If you’re still stuck and can’t get your tracking to work, don’t hesitate to contact our support team, and we’ll get you going in no time.

Happy flying!