Known Issue: Tobii Eye Tracker 5 not working as expected in Microsoft Flight Simulator 2024

Issue overview

We are aware of several issues affecting the Tobii Eye Tracker 5 when used with Microsoft Flight Simulator 2024 (MSFS2024). You might experience one or several of the following issues:

• No settings found and game crashes: When navigating to Settings > Controls > Tobii > Hardware settings, an empty graph appears for a few seconds before the game crashes.
• No tracking and incorrect default settings: The default settings do not enable normal eye and head tracking, resulting in either no response or a slow Extended View motion.
• Compatibility issues with Opentrack or TrackIR: If Opentrack or TrackIR is installed, the Tobii Eye Tracker 5 does not function correctly. Uninstalling these programs allows the Tobii Eye Tracker to work, but only responds to eye movement with very slow tracking. 
• Menu camera issues: In the main menu and other menus, you have a view of the earth and the camera responds to gaze and/or head movements. This shouldn’t happen and can trigger several issues, including, after entering and exiting Free Flight back to the main menu, the camera moves rapidly and can spin at high speed.

Work-around solution

Fortunately, there is a work-around that provides a good experience, including the use of Camera Boost.

 Just follow these simple steps:

• 1. Download and install Tobii Game Hub: (link).
  2. Download and install Opentrack: (link).
  3. Configure Opentrack:
     • Open Opentrack and use the following settings:
     • Input: UDP over network
       ⚠️ Don’t select Tobii Eye Tracker! This will disable Tobii Game Hub, causing your settings to have no effect in the game.
     • Output: freetrack 2.0 Enhanced
     • Invert X Axis: Go to Options > Output > X and check "Invert"
     • Click "Start" to begin tracking.
  4. Launch MSFS2024:
     • Start the game, and it should work as expected with the Tobii Eye Tracker 5.
  5. Adjust settings in Tobii Game Hub:
     • Open Tobii Game Hub, go to Games, and select Opentrack (pink octopus icon).
     • Adjust the settings as needed or leave them at default.
     • Recommendation: In Tobii Game Hub, we suggest assigning a hotkey for "reset head tracking key" to quickly reposition your view during gameplay. 

  Useful tips

  💡 Tip: In Microsoft Flight Simulator 2024, two useful settings that you can find under Settings > Controls > Devices List > Keyboard are:

  • Toggle Head Tracking (ALT + 7)
  • Reset Eye Tracking (ALT + 8)

  Future fixes

  We have notified the teams at Microsoft and Asobo Studio about these issues and hope they will release a fix soon. This anticipated fix should allow you to enjoy Microsoft Flight Simulator 2024 and your Tobii Eye Tracker 5 without the need for any extra software, ensuring it works seamlessly with native integration in the game.

  News about fixes and updates will be first communicated on our social channels. Please follow @tobiigaming to stay informed!

  For now, we hope this work-around helps you enjoy a better experience with MSFS2024 and the Tobii Eye Tracker 5.

  Happy flying!