Below we have listed all the possible error codes you could receive in the Tobii Experience troubleshooter in order to give you some more information about what the problem could be.
The solutions listed may not help you, so to get help with troubleshooting please contact support here and let us know what error you're receiving.
Error codes | Possible solution |
0x001 |
Check that your eye tracker is properly connected. |
0x100 |
Something went wrong while fetching or installing drivers from Windows Update. Please try again or restart your computer. |
0x101 | Something went wrong while fetching or installing drivers from Windows Update. Please try again or restart your computer. |
0x102 | Go to Task Manager, Services and make sure TobiiPIDXXX is running. |
0x103 | Go to Task Manager, Services and make sure Tobii Service is running. |
0x104 |
Go to Task Manager, Services and restart Tobii Service or restart your computer. |
0x105 |
Go to Task Manager, Services and restart Tobii Service or restart your computer. |
0x200 | Your computer detects an eye tracker but the Tobii software can't detect it. Please contact support. |
0x201 |
Your computer detects an eye tracker but the Tobii software can't connect to it. Please contact support. |
0x202 |
There seems to be something wrong with the display area. Please contact support. |
0x203 |
You cannot be detected. Run the troubleshooter on the monitor the eye tracker is attached too and look at it throughout the process. |
0x204 |
You cannot be detected. Run the troubleshooter on the monitor the eye tracker is attached to and stay in front of the monitor throughout the process. |
0x300 |
Go to Task Manager, Services and restart Tobii Service or restart your computer. |
0x301 |
Please enable eye tracking in Tobii Experience. |
0x302 |
Run "Set up Display" in Tobii Experience. |
0x303 |
If you have an external eye tracker first run "Set up display" and then "Improve calibration". |
0x400 | Make sure your Predator monitor is connected properly. Try unplugging and plugging it back in again. |
0x401 | There's an issue detecting your monitor. Please contact support |
Comments
0 comments
Please sign in to leave a comment.