If you're trying to download the Tobii Experience application via Microsoft Store, you might have come across the following error:
⚠️Something unexpected happened
Reporting this problem will help us understand it better. You can wait a bit and try again or restart your device.
That may help.
What could be causing this?
Make sure you have a compatible device. You will NOT be able to install Tobii Experience if your device is not compatible. Please note that some device models might not be configured with a Tobii eye tracker so please make sure that yours does.
If you have a compatible device and you're getting the mentioned error, you most likely don't have the required driver installed yet. The driver is automatically pushed out to compatible devices via Windows Update so make sure you have installed all the latest ones. If you're not getting the driver from Windows, please visit the manufacturers' website to download the Tobii driver for your device.
Once the driver is installed on your compatible device, please try installing the Tobii Experience application again.