Q: I see a warning about using software rendering and can't customize the extension on Twitch, why?
A: You need to turn hardware acceleration on in your browser. Go to your browser settings.
Q: Why can't I sync the bubbles once I'm live on Twitch?
A: If you're using the 'Low Latency' option on Twitch and your delay is less than 1.8s there are currently limitations within the Twitch API to get this to sync.
Q: Help, my OBS is dropping frames when I stream and use Tobii Ghost!
A: In the Windows 10 April Update (1803) Microsoft added functionality for Windows Apps to render on different GPUs. This applies to you if you have a computer with the CPU integrated GPU enabled or a laptop with both active. Read more about how you change this here.
Q: Does the extension work on mobile devices or in the Twitch Desktop app?
A: Unfortunately no. Twitch doesn't have support for overlay extensions on mobile devices and in the desktop client app just yet.
Q: Why can't I see the Twitch extension in my stream even though it's activated?
A: We've seen some adblockers causes problem with the extension. Try allowing it and see if it works.