Our payment provider Stripe might block payments if the zip code you have entered doesn't match the zip code on file with the card issuing bank.
To solve this issue you can try any of the following:
- Contact your bank and ask them to remove the zip code block and make sure your card can be used for international purchases.
- When ordering you could try using a different billing address that has the same zip code as the one on file with the bank.
- Use a different credit card.
- You can also of course order from any of our resellers.
Here are some detailed explanations of why you are experiencing this issue:
"...payments were blocked by radar because they failed ZIP validation. STRIPE blocks payments (like this one) for which the customer-entered zip/postal code does not match the code on file with the card-issuing bank. When a customer attempts to make a payment, their bank often sets aside the funds in anticipation of a successful charge; this is frequently referred to as an authorization, and it may show as a pending charge on your customer’s statement.
In the event of a declined payment, the pending charge should be released back to your customer’s balance within 3-5 business days. If the pending charge doesn’t drop off your customer’s statement after 7 business days, they can reach out to their bank for assistance with releasing their funds.
The reason why the customer is seeing the charge even after the payment was blocked is that we issued and authorization to the issuer with CVC and ZIP information, they returned it to us saying the ZIP doesn't match, and we blocked the charge without proceeding with it. Some banks show this authorization for a couple of days as I mentioned above."
Please sign in to leave a comment.