Are you still experiencing issues while trying to get MSFS2020 to work?
In this article, we've put together solutions to common issues you might face while playing the game.
To learn more about the game's features and settings, click here: 👉
.Game Setting Issue
Before your head position can be tracked, you must first Reset Head position (default keybinding is F12) to ensure accurate calculation of your initial head position.
If the 6DoF feature is not functioning correctly in the game, please attempt the following steps to see if it resolves the issue:
- Navigate to Controls Options - Sensitivity.
- Adjust the Head Tracking Sensitivity: Position to 2.0.
If the issue persists, consider reinstalling the Visual C++ redistributable and attempting the process again.
"tobii_gameintegration_x64.dll was not found. Reinstalling the application may fix the problem."
indicating that 'tobii_gameintegration_x64.dll' is missing, follow these steps to reinstall it:
For Xbox
- Open the Xbox-PC app and locate MSFS 2020.
- Click on "..." and access Manage.
- Click on VERIFY AND REPAIR to download missing files.
For Steam
- Right-click on the game and select Properties.
- Locate the Installed Files section.
- Click on Verify integrity of game files to download missing components.
If the steps above don't work, try manually adding tobii_gameintegration_x64.dll under "\Microsoft Flight Simulator\Content".
If you encounter difficulties obtaining this file, please don't hesitate to contact us.
Software & Hardware Conflicts
Incorrect Identification as TrackIR
Installation of certain software or hardware components can result in a situation where a similar configurable option labeled 'TRACKIR' appears within the settings menu. Such components include:
- Other tracking hardware devices, e.g., Delanclip, TrackIR...etc.
- Third-party tracking software, e.g., FaceTrackNoIR, OpenTrack, ViewTracker...etc.
- VR hardware or software.
To resolve this issue, consider either disabling these conflicting components or utilizing third-party uninstaller software for a thorough and clean removal. Ensure that all relevant software is completely removed from your system. If the issue persists, conduct a search for "NPClient64.dll" in the C:\Program Files (x86) directory and delete it.
For further insights, refer to the Conflict with other tracking or control devices article.
Disconnections During Gameplay
Certain software or hardware elements may lead to Tobii's disconnection from the game. These include:
- Map plugin for MSFS 2020
These devices or settings could alter screen parameters and subsequently trigger disconnection issues.
If none of the suggested solutions work for you, don't worry. Simply get in touch with us, and we'll be more than happy to assist you.😊
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