Once your Tobii Eye Tracker 5 is plugged in, Windows will install the driver and Tobii Experience automagically. However, if anything goes wrong, follow the steps below.
If you are using Windows 10 N, make sure to install the Windows Media Feature Pack.
Check the following
- Go to Device Manager - USB devices and right-click on EyeChip and click Update Driver
If you don't have EyeChip, please use the offline installer. Please note that you need to have the driver installed before you can get the Tobii Experience app.
- If you are not getting the Tobii Experience app automatically installed within a few minutes of plugging in your eye tracker, download it from the Microsoft store here and install it manually.
Please note that you need the drivers installed BEFORE installing the Tobii Experience app. If you don't, you may run into issues.
To download applications from the Microsoft store, make sure that you have the correct time zone set in Date & Time settings in Windows.
If everything is installed and looking good, but you have an error message like the one above, please check if the Tobii Service is running in Services.
- To bring up Services, right-click on your start menu icon and open up Task Manager and then go to the tab Services.
- If it's set to Stopped, please start it manually and check if your eye tracker has been detected by the software.